Attendee

Refund Policy

Last updated:

1. Overview

At Attendee, we strive to provide exceptional service and value to our customers. This Refund Policy outlines our approach to refunds for our monthly subscription-based attendance management service. Please read this policy carefully to understand your rights and our obligations regarding refunds.

2. Subscription Model

  • Monthly subscription billing only (no annual plans available)
  • Manual renewal required each month
  • Service access continues until the end of your paid billing period
  • No surprise charges or automatic renewals

3. Refund Eligibility

3.1 Eligible Refund Scenarios

We offer refunds in the following circumstances:

  • Technical Issues: If our service experiences significant downtime or technical problems that prevent you from using core features
  • Billing Errors: If you were charged incorrectly due to our system error
  • Duplicate Charges: If you were charged multiple times for the same subscription period
  • First-Time Users: 7-day money-back guarantee for new customers who are not satisfied with the service
  • Service Not as Described: If our service significantly differs from what was advertised

3.2 Non-Eligible Scenarios

Refunds are generally not provided in the following situations:

  • Change of mind after using the service for more than 7 days
  • Failure to use the service during your subscription period
  • User error or misunderstanding of service features
  • Requests made after the current billing period has ended
  • Violation of our Terms of Service leading to account suspension

4. Refund Process

4.1 How to Request a Refund

  1. Contact Support: Email us at support@attendee.com with your refund request
  2. Provide Information: Include your account email, subscription details, and reason for the refund request
  3. Wait for Review: Our team will review your request within 2-3 business days
  4. Receive Decision: We'll notify you of our decision and next steps

4.2 Processing Time

  • Review Time: 2-3 business days to review and approve eligible refund requests
  • Processing Time: 5-10 business days for refunds to appear in your account
  • Stripe Processing: All refunds are processed through Stripe and subject to their processing times
  • Original Payment Method: Refunds are issued to the original payment method used for the purchase

5. Partial Refunds

In certain circumstances, we may offer partial refunds:

  • Pro-rated Refunds: If significant service disruptions occur during your billing period
  • Downgrade Scenarios: If you switch to a lower-tier plan mid-billing cycle
  • Service Credits: We may offer service credits instead of cash refunds in some cases

6. Dispute Resolution

If you disagree with our refund decision:

  1. Contact our support team to discuss your concerns
  2. Provide additional documentation or clarification if requested
  3. Request escalation to a supervisor if needed
  4. For payment disputes, you may contact your bank or Stripe directly

7. Service Credits

In lieu of cash refunds, we may offer service credits that can be applied to future subscription payments. Service credits do not expire but cannot be transferred to other accounts or converted to cash.

8. Chargebacks and Payment Disputes

Before initiating a chargeback with your bank or credit card company:

  • Please contact us first to resolve the issue
  • We're committed to working with you to find a fair solution
  • Chargebacks may result in account suspension pending resolution
  • We reserve the right to dispute illegitimate chargebacks

9. Account Closure and Data

If you receive a refund and close your account:

  • Your access to the service will be immediately terminated
  • You can export your data before account closure
  • We'll retain your data according to our Privacy Policy and legal requirements
  • Re-registration may be subject to additional verification

10. Policy Changes

We may update this Refund Policy from time to time. Any changes will be posted on this page with an updated "Last updated" date. Changes will not affect refund requests already in progress.

11. Contact Information

For refund requests or questions about this policy:

Email:
support@attendee.com
Subject Line:
"Refund Request - [Your Account Email]"
Response Time:
2-3 business days
Website:
Contact form on our website